It’s free (we absorb the cost).

It’s free (we cover the cost of fully insuring your metals until in your hand).

When we say the metals are insured until they are in your hands, we mean it! If the delivery driver does not follow protocol and leaves metals on your porch where they are stolen or if they release them to someone other than you. If anything happens other than the box containing your metals being transferred from their hands to yours, the full value of your metals is covered by us and our insurance.

On the day you complete the acquisition and send your bank wire, your prices are locked in and guaranteed. The order is immediately placed with one of our exclusive mint-authorized wholesalers where it is processed, packaged, and shipped out. Mint-authorized is a specific designation given to those wholesalers that have the privilege of distributing coins directly from that country's respective mint (as opposed to the secondary market). Delivery time is dependent on the amount of business that the wholesaler is engaged in when you acquire the metals. Usually, the metals are in your hands within about 7-10 business days, but it will never exceed a few weeks regardless of how busy the wholesaler is as they follow the strict 28-day maximum delivery time window implemented by the NFTC.

We pride ourselves and have been recognized for our thorough approach to order accuracy. However, humans are humans and on a rare occasion, a mistake might occur. There is nothing to worry about as all metals are fully insured with an all-risk insurance policy (which as the name implies covers any risk including getting the wrong metals). Just give us a call and tell us what is wrong with the order. We will immediately schedule a pick-up to come to you and take the erroneous metals and then ship the correct metals fully insured directly to you right away.

All bouillon coins we sell are what are known as BU or Brilliant Uncirculated. This means the coins have never been in circulation and are in perfect condition. Therefore, if you find so much as a blemish on any of your coins, you simply call us and we will replace the coin by the same process as described in the previous question.

Sending a bank wire simply funds your escrow account. Your funds will remain in escrow until you make a final decision which is read back to you on a recorded line for your verbal authorization and then you are sent an order confirmation immediately. Until those two things occur, the funds are yours to acquire whatever you please. In fact, if you change your mind altogether we will simply wire the funds directly back into your bank account free of charge.

Thor Metals Group is if not the only dealer, one of very few that offer any sort of grace period in which the investor has the ability to change their mind and receive a full refund. Our grace period is 7 days. I anything occurs (no specific reason needed) in that time period, you will receive a refund no questions asked! Because precious metals are like any other investment, they will increase and decrease from second to second, day to day, so we rely on the honor system of our clientele to not abuse this grace period. You can imagine the possibilities available to someone who uses the grace period to save themselves from a small loss. If we see this behavior occurring, we reserve the right to refuse future business from anyone.

We answered this question because it will probably surprise you quite a bit. The largest, heavily marketed firms are notorious for taking several months in some cases to deliver metals on direct delivery. One only needs to look at complaints or one-star reviews on the BBB website to see what I am referring to. In fact, this inexplicable lack of urgency when shipping metals to clients was a major reason why I started my own precious metals business. I was so tired of fielding frantic calls from first-time investors who had put their entire nest egg into metals for its conservative protection. Yet fall had turned into spring without so much as a coin showing up on their doorstep. Knowing what I know about the actual shipping times for metals… if the order is properly placed and executed in a timely manner, it is completely inexplicable how it can take more than a few weeks maximum to receive them. This is a big problem and one that I feel is brushed under the rug. Thus, to make a long answer longer, newer companies such as ours that are owned by a founder with credentials and a reputation such as mine have a heightened sense of duty when it comes to things such as expedient shipping as the combination of the internet with a reputation for long shipping times combine to form a business-killing mixture.

We all sell the same pasta sauce. No one sells a special Eagle or special Maple Leaf. The only difference that is important is that some retail dealers acquire from numerous sources whereas we only acquire from mint-authorized wholesalers which means the metal you acquire is coming directly from that country's mint.